Tier 2 Engineer – Full-Time
Summary: Framework Communications, a rapidly growing IT Managed Service and Solutions Provider, is seeking an experienced engineer to join our growing team as a Tier 2 engineer. The main responsibilities for the Tier 2 Engineer role, are implementation, upgrade, and migration projects, client service escalations, and to provide coaching/training to lower tier engineers. The ideal candidate should have intermediate networking, email, and server implementation and administration skills and experience. Framework Communications is an INC 500 Fastest Growing Companies in American and 101 Best and Brightest Places to Work in Chicago award recipient.
Client Service Delivery
Work with management to improve internal processes and service delivery
Lead and fulfill small, simple implementation, migration, or upgrade projects, and to serve on the project team for larger, more complex projects
Tier 2 escalations for Service Desk Issues and Root Cause Analysis
Onboard new Managed Services clients
Coaching and training of Tier 1 and Tier 2 coworkers
Help clients understand technology investment needs and communicate to sales team/VCIO
Tier 2 engineers may also serve as a Virtual Chief Information Officer (vCIO) or a Technical Account Manager (TAM) for clients, providing best practice compliance consulting, systematic issue analysis, root cause analysis, and general technology consulting.
Configuring, Installing, and Administering routers, firewalls, switches, storage (NAS), servers, virtual environments , email systems, etc..
Document FwC Technology Best Practices and Processes
Create and maintain documentation, ticket information, and time tracking in PSA (Connectwise)
Will require travel within the Chicagoland area
Skills & Qualifications:
At least 3 years of implementation and/or administration experience in: Active Directory, DNS, Data Backup & Disaster Recovery, Email Support, Intermediate Cisco Networking, Intermediate Network Design, Intermediate Network Administration, Intermediate Network Implementation, ESX/VMWare Administration, Microsoft Office Suite Implementation and Administration, mobile device management, Microsoft Exchange/Office 365, LAN/WAN, firewalls, switching, routers, NAT, VoIP Administration, VPN, 802.11, 802.1Q trunking, SNMP, VLANs, Peripherals Support, Wireless Networking, Low Voltage Cabling, and Server 2003, 2008, and 2012.
Will require travel within the Chicagoland area.
Preferred Technology Partners: Cisco, Sonicwall, Netgear, Meraki, VMWare, and Dell.
Consulting and Customer Services Experience
Preferred Certifications: Net +, Security+, A+, CCENT, CCNA, MCP, MCSA, VMWare
All other skills listed in Skill section are preferred but not required
Framework Communications (FWC) is a single-source Managed IT & Telecommunications Services Provider with a mission of reinventing technology by reinventing how technology is serviced. We focus on the client’s business needs and challenges and then design their support solutions to meet their needs and enable them to focus on running their business.
From inception, Framework Communications was built on an inverted pyramid “client first” motto, which has helped define and differentiate this single-source Managed Telecom & IT Support and Solutions Provider. Framework does not invent new technology products. Instead, Framework’s vision is to reinvent technology by reinventing how technology is delivered, supported, and experienced.
Our CareFree Managed IT, CareFree Phone System Maintenance, CareFree Data Backup & Disaster Recovery, and CareFree Telecom Expense Audit, combined with a host of other professional services and products, offer businesses a comprehensive support provider, a single point of contact for all issues, and a true technology partner. All of Framework’s services and processes have been designed to deliver savings, simplicity, and world-class service.
People First Value Creation Strategy
Framework Communications invests heavily in its team by offering constant on-the-job and formal training, personal development plans, paid certification programs, mentoring, and cross-training. We believe that our focus on our clients and employees is why Framework has experienced tremendous growth, ranking 442 on the Inc. 500 Fastest Growing Private Companies in America for 2013, and why we also received the 101 Best & Brightest Places to Work in Chicago in 2014. Growth and employee satisfaction have also translated into world-class solutions and service for our clients, and Framework is proud to have received the Channel Partner 360 Award in both 2013 and 2014. Most importantly, Framework is honored to have the opportunity to serve our community through partnerships with the National Able Network, Student Veterans of America, Illinois Hires Heroes, Youth Outreach Services, Blue1647, Lane Tech High School Internship Program, and much more!
$50,000 - $80,000 Starting Salary Commensurate with Experience and skills
Annual Bonus up to 10%
Platinum Rated PPO Health and Dental
Awesome Collaborative Culture
Tuition and Training and exam certifications assistance