Framework Communications, a rapidly growing IT Managed Service and Solutions Provider, is seeking a Senior Cloud Solutions Expert & Server Engineer, aka- The Grand Puppet Master of all Senior Server Engineers. This position requires you to deliver your professional best every day. We have honed our craft in hiring the best talent because we know that providing great pay and benefits alone doesn’t cut it. Framework Communications was founded on the fundamental need to enhance our community and culture through technology. We have taken bold steps to shake the status quo and turn the “dog-eat-dog” office hierarchy and big boss culture on its head. We believe, and have measurable proof, that Investing in the health, happiness and welfare of our employees and our community allows us to spear head the next big ideas that will shape the way technology enhances the world around us. We work together to grow together. We walk the walk. Don’t believe us? Read on, oh Future Grand Puppet Master of all Senior Server Engineers, we think it’s time you felt appreciated.
We need these attributes:
Card Carrying Member of the “Work Smart, Not Hard” Philosophy
A disciplined, quick, and focused learner that brings some metal to the pedal, but isn’t afraid to propose ideas and make mistakes
Quick learners who are detailed and highly organized
Someone who has enough moxie to manage stressful situations gracefully
Critical thinker who profoundly understands the need for strong communications skills, proper syntax, and the inherent knowledge that subject/verb agreement is merely part and parcel of what you do on the regular
Expertly handles the sands in the hour-glass and prioritizing when things aren’t going to plan
Pragmatic problem solver who understands deadlines with a lone wolf determination, and a pack animal spirit
Proactive-not reactive. You can see the curve ball coming, and even if it’s not in the zone, you are going to hit it, before it hits you
“Let’s do this!” mentality-professionally and personally
College degree is preferred, but Mark Zuckerberg doesn’t have one, so give it a shot if you know you have the guts and are up to the challenge
You probably possess a multitude of other brilliant qualities and attributes but we’d rather meet you to see what you’re made of!
We need these skill sets:
Deliver the highest-quality integration services to our clients is paramount.
Expertly Configure servers, workstation equipment, applications software, messaging systems and client/server databases on servers and workstations.
Ensure technical excellence in service delivery to maximize billable time and customer satisfaction while minimizing non-billable time.
TIMEKEEPER! Submit time sheets promptly, thoroughly and accurately, with appropriate breakdown of billable time by activity, to ensure company profitability and meet billed utilization goals for the position.
Ensure training excellence to the client on company-installed technology solutions and solution components, to maximize the value the client receives from our service and the technologies they purchase from our company.
Prepare comprehensive work product documentation, checklists, training materials and standards documents to ensure a high-quality of service delivery, efficiency, and effectiveness. Thoroughly document problems and steps to resolve them, to maximize institutionalization of knowledge. Develop technical standards documents and implementation procedures for new technologies.
Thoroughly test all work, and involve the client in acceptance testing to ensure their needs are met. Through thorough testing, ensure that client systems are fully functional and meet the client’s business needs.
Effectively communicate with company clients and staff. Build a good working relationship with the client, ensure an understanding of the client’s needs and objectives, and involve the client in cost/risk decisions. Follow internal communications guidelines and workflows.
Follow procedures to deliver services in an organized, effective manner to ensure customers perceive our company to be thorough, well-prepared and punctual. Take ownership of issues and show professionalism and control.
Assist Sales team with product research and service work estimates for new proposals, when needed. Also, participate with sales team in pre-sales activity at customer; clearly explain benefits of complex technical solutions to non-technical customers.
Cross-train junior staff on technologies. Clearly, thoroughly and in an organized manner explain the technology, and confirm the engineer understands and is following periodically throughout the training.
Participate in the development of quality assurance steps, technical standards and operational procedures for the department.
Develop and maintain a broad background in our core technology offerings, to ensure high quality coverage and skill depth for our clients. Adapt to and quickly learn new technologies and products.
Achieve and maintain technology industry certifications as part of your developmental plan as agreed upon with your Manager.
A minimum of 7 years’ technical experience required.
Must possess superior skills in Windows Server 2008/2012, Exchange and Active Directory Design, as well as Office 365.
Experience in building and configure servers and security appliances.
Demonstrated ability to work independently and troubleshoot problems with speed and efficiency.
Microsoft Certified Solutions Associate (MCSA), Systems Engineer (MCSE), IT Professional (MCITP), & VMWare Certified Professional (VCP) or equivalent experience highly desirable
Must have a strong background/expert-level in one of the following: Windows Server, Active Directory, SANs/Clustering, VMWare Virtualization, Cloud/AWS/Azure, Office 365.
Strong interpersonal and communication skills, both oral and written, are required.
Experience working as an engineer for an IT services firm is highly desirable.
Special Position Requirements:
Off-hours project and support work required.
Must possess a valid driver’s license, current auto insurance and ownership or unlimited access to a reliable motor vehicle.
Beyond these core accountabilities, however, the Senior Server Engineer plays a significant leadership role in the company. This includes independently managing the integration of advanced technologies into client environments, development of quality assurance steps, technical standards and operational procedures for the Service Team
Ability to lift, carry or move light hardware for delivery and installation purposes.
Framework Communications (FWC) is a single-source Managed IT & Telecommunications Services Provider with a mission of reinventing technology by reinventing how technology is serviced. We focus on the client’s business needs and challenges and then design their support solutions to meet their needs and enable them to focus on running their business.
From inception, Framework Communications was built on an inverted pyramid “client first” motto, which has helped define and differentiate this single-source Managed Telecom & IT Support and Solutions Provider. Framework does not invent new technology products. Instead, Framework’s vision is to reinvent technology by reinventing how technology is delivered, supported, and experienced.
Our CareFree Managed IT, CareFree Phone System Maintenance, CareFree Data Backup & Disaster Recovery, and CareFree Telecom Expense Audit, combined with a host of other professional services and products, offer businesses a comprehensive support provider, a single point of contact for all issues, and a true technology partner. All of Framework’s services and processes have been designed to deliver savings, simplicity, and world-class service.
People First Value Creation Strategy:
Framework Communications invests heavily in its team by offering constant on-the-job and formal training, personal development plans, paid certification programs, mentoring, and cross-training. We believe that our focus on our clients and employees is why Framework has experienced tremendous growth, ranking 442 on the Inc. 500 Fastest Growing Private Companies in America for 2013, and why we also received the 101 Best & Brightest Places to Work in the nation in 2016. Growth and employee satisfaction have also translated into world-class solutions and service for our clients, and Framework is proud to have received the Channel Partner 360 Award in both 2013 and 2014. Most importantly, Framework is honored to have the opportunity to serve our community through partnerships with the National Able Network, Student Veterans of America, Illinois Hires Heroes, Youth Outreach Services, Blue1647, Lane Tech High School Internship Program, and much more!
$80,000 - $100,000 Starting Salary Commensurate with Experience and skills
Annual Bonus up to 10%
Platinum Rated PPO Health and Dental
Awesome Collaborative Culture
Training and exam certifications reimbursements
Kitchen full of awesome healthy snacks (Some unhealthy ones too ;-)
Must be able to drive locally to client sites and data center.
So much more…