Framework Communications, a rapidly growing IT Managed Service and Solutions Provider, is seeking a Support Specialist Engineer, aka- ITSupport Specialist Ninja Intern for Winter/Spring/Summer 2018. This position requires you to deliver your professional best every day. We have honed our craft in hiring the best talent because we know that providing great pay and benefits alone doesn’t cut it. Framework Communications was founded on the fundamental need to enhance our community and culture through technology. We have taken bold steps to shake the status quo and turn the “dog-eat-dog” office hierarchy and big boss culture on its head. We believe, and have measurable proof, that Investing in the health, happiness and welfare of our employees and our community allows us to spear head the next big ideas that will shape the way technology enhances the world around us. We work together to grow together. We walk the walk. Don’t believe us? Read on, oh Support Specialist Ninja, I think it’s time you abandoned the shadows and began your journey toward feeling appreciated.
Read Below and if interested apply then follow this link to take an assessment and we will get back to you https://apply.wonscore.io/49PQTZ/Framework-Communications-LLC
It is vital that the Support Specialist Engineers actively engage with clients, both remotely and in the field to provide IT support (ranging from workstation issues, email issues, printer issues, and basic networking and server support). Depending on the complexity and duration of each situation, Engineers handle between 8-12 tickets daily and must be comfortable initiating the right dialog with the client to successfully address, troubleshoot, resolve or escalate any issues. Ultimately, the combination of proactive communication, exceptional customer service and follow-up, detailed ticket documentation, and a little heart and soul can ensure the accurate diagnosis and timely resolution of any issue that may arise. At which point, pat yourself on the back for a job well done and a problem solved for a very grateful client.
We need these attributes:
We need these skill sets:
Ability to lift, carry or move light hardware for delivery and installation purposes.
What You’ll Get From Us:
Gratitude. But our thanks won’t pay the bills, so the right candidate will receive a highly competitive salary alongside equally competitive benefits. In addition, we offer full technical career development – we invest in our employees and hope you take advantage.
Framework Communications (FWC) is a single-source Managed IT & Telecommunications Services Provider with a mission of reinventing technology by reinventing how technology is serviced. We focus on the client’s business needs and challenges and then design their support solutions to meet their needs and enable them to focus on running their business.
From inception, Framework Communications was built on an inverted pyramid “client first” motto, which has helped define and differentiate this single-source Managed Telecom & IT Support and Solutions Provider. Framework does not invent new technology products. Instead, Framework’s vision is to reinvent technology by reinventing how technology is delivered, supported, and experienced. Our CareFree Managed IT, CareFree Phone System Maintenance, CareFree Data Backup & Disaster Recovery, and CareFree Telecom Expense Audit, combined with a host of other professional services and products, offer businesses a comprehensive support provider, a single point of contact for all issues, and a true technology partner. All of Framework’s services and processes have been designed to deliver savings, simplicity, and world-class service.
People First Value Creation Strategy:
Framework Communications invests heavily in its team by offering constant on-the-job and formal training, personal development plans, paid certification programs, mentoring, and cross-training. We believe that our focus on our clients and employees is why Framework has experienced tremendous growth, ranking 442 on the Inc. 500 Fastest Growing Private Companies in America for 2013, and why we also received the 101 Best & Brightest Places to Work in Chicago in 2014. Growth and employee satisfaction have also translated into world-class solutions and service for our clients, and Framework is proud to have received the Channel Partner 360 Award in both 2013 and 2014. Most importantly, Framework is honored to have the opportunity to serve our community through partnerships with the National Able Network, Student Veterans of America, Illinois Hires Heroes, Youth Outreach Services, Blue1647, Lane Tech High School Internship Program, and much more!